Issue Category:
Payment Issues
Problem with payment/transaction
Payment not processed
Request for refund
Course Content Issues
Missing or incorrect course material
Video playback issues
Audio or subtitles not working
Course materials not loading
Technical Support (Specific Devices or Browsers)
Issue with mobile device
Issue with tablet access
Browser compatibility problem
Page not loading correctly on [insert specific browser]
Account or Profile Issues
Forgotten username or password
Issue with email address or account details
Unable to update personal information
Account locked or disabled
Certification Issues
Issue with receiving certificate
Certificate not showing up in my profile
Need a copy of my certificate
Course Navigation or User Interface Issues
Difficulty navigating the course dashboard
Can’t find my course after logging in
Problem with course navigation or interface layout
Error when trying to resume a course
General Feedback or Suggestions
General feedback about the course
Suggestions for improvement
Access Restrictions
Access denied to course
Access expired or blocked after payment
Browser and Device Configuration
Popup or ad-blocker issues
Flash/JavaScript issues
Cookies or cache issues preventing access
Other